You may request returns for most items you buy from sellers listed on zippilive.com that are within the return window, except those that are explicitly identified as not returnable on the product detail page.

Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on zippilive.com

How to return items?

What are the return guidelines?

Following are the return guidelines:

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with zippilive.com be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Zippi account (as zippi balance).

For more details .

Where can I view status of return?

  1. Locate the item 
  2. Select Return/Refund status

When will I get my refund?

Following are the refund processing timelines after the item is received by zippi or the Seller notifies us of the receipt of the return:

Refund method

Refund Time-frame

FBA orders

Seller-Fulfilled orders

Prepaid Orders

zippi live

 

Credit/Debit Card

2-4 Business Days

3-5 Business Days

Net Banking (Credited to Bank Account)

UPI Linked Bank Account

2-4 business days

Pay on Delivery Orders

NEFT to Bank Account

2-4 Business Days

3-5 Business Days

zippilive

2 business days

Paper Cheque

8-10 business days

Can my order be replaced?

Only Fulfilled by zippilive.com items, Prime eligible items and few Seller Fulfilled items can be replaced.

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

Can I return a Global Store Product?

The General Returns Policy is applicable for all zippilive.com Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than INR 25,000.